F.A.Q

KEYCHAINS

What kind of animals do you accept? 
We take all kinds of animals. You can send a photo of your dog, cat, horse, bird, elephant, you name it! Everything is possible; we can even do humans. Human together with pets.

What is the size of the pendant? 
The pendant is around 1.2 inches (3cm).

What are the photo guidelines?

Upload a high-quality photo

Upload a high-quality photo. A clear, high-quality photo with natural light makes the best necklace. Avoid low-resolution photos and poor lighting!

Positioning of pets

Your pet's position is also very important. Make sure your pet is always in the foreground and photographed up close with a good camera. Everything you want on the pendant needs to be visible on the uploaded photo. We cannot engrave parts that are not on the photo! Parts that are not visible in the picture are being cut off on the pendant.

Exposure

Make sure your photo is properly exposed! Overexposed photos and underexposed photos mean that we cannot make the best possible pendant for you.

MULTIPLE PETS

We recommend taking one pet per pendant for the best quality. Would you like to have two or three pets on the necklace? Make sure that the pets are standing next to each other without any distance.

Additional Information: 

Customer responsibility

*All examples on our website are made from high-quality photos*
If your submitted photo does not match our photo rules, your pendant will not match with our examples shown on our website! 
If it happens that you have not followed the above photo rules, we are not responsible for the final quality and unfortunately, we cannot help you further if you are disappointed with the quality delivered. 
Due to the many orders we receive every day, we cannot check all photos for the correct quality, so you are responsible for submitting a high-quality photo.

Recommendations:

Does your pet have smooth dark fur? Then we recommend going for Sterling Silver. This is to ensure that the details are clearly visible. 

 

SHIPPING

How much are the shipping costs? 
We offer free worldwide shipping! 

Will I receive a tracking number? 
Absolutely! Once we submit your package to the shipping carrier, we'll email you the tracking number. Once you receive your tracking number, it takes about 1-5 days to activate. 

When will I receive my order? 
Our artisans need about 6/9 business days to handcraft your personalized item. Once they are finished, please allow 12-16 business days for your order to arrive (varies by location). We aim to meet these delivery times but during busy periods (including COVID-19) deliveries may be delayed. Please note that Junikio cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!) We are not responsible for incorrectly given address information. If the customer does not receive his package as a result, we will not issue a refund!

To which countries do you ship? 
We ship to every country in the world. 

 

RETURNS

I want to return my purchase! What do I do?
As all of our products are custom made especially for you, we cannot accept returns. If you're not 100% satisfied with your purchase, please contact us at info@engravt.com and we'll do what we can to find a solution for you. 

Can I change or cancel my order?
We are unable to change or cancel an order once it has been placed.